Salesforce Agentforce-Specialist Practice Test Questions Answers
Exam Code: Agentforce-Specialist
(Updated 202 Q&As with Explanation)
Exam Name: Salesforce Certified Agentforce Specialist
Last Update: 08-Mar-2025
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Agentforce-Specialist Overview
Salesforce Agentforce-Specialist Exam Overview:
| Aspect | Salesforce Agentforce-Specialist Exam |
|---|---|
| Exam Name | Salesforce Agentforce-Specialist Exam |
| Certification Level | Specialist |
| Purpose | Validates expertise in Salesforce Service Cloud and agent workflows. |
| Target Audience | Salesforce Service Cloud professionals, customer service managers, and agents. |
| Exam Duration | 105 minutes |
| Number of Questions | 60 questions |
| Question Format | Multiple choice |
| Passing Score | 65% (39 out of 60 correct answers) |
| Cost | $200 USD |
| Delivery Method | In-person (Pearson VUE centers) or Remote proctoring (online) |
| Certification Validity | 3 years |
| Retake Policy | 15-day waiting period after failing |
| Maintenance Requirements | Complete release updates and modules to maintain certification |
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Salesforce Agentforce-Specialist Exam Topics Breakdown
| Exam Structure | Salesforce Agentforce-Specialist Exam | Salesforce AI Specialist Exam |
|---|---|---|
| Number of Sections | 4 main sections | 5 main sections |
| Main Topics Covered | 1. Case Management 2. Agent Workflows 3. Omnichannel Support 4. Knowledge Management & Service Console 5. Reports & Dashboards |
1. AI Concepts & Fundamentals 2. Machine Learning Models 3. Salesforce Einstein Overview 4. AI Ethics and Responsibility 5. AI Integration with Salesforce |
| Number of Questions per Section | - Case Management: 15-20 questions - Agent Workflows: 10-15 questions - Omnichannel Support: 10-15 questions - Knowledge Management & Service Console: 10-15 questions - Reports & Dashboards: 10-15 questions |
- AI Concepts: 15 questions - Machine Learning Models: 12 questions - Salesforce Einstein Overview: 10 questions - AI Ethics: 8-10 questions - AI Integration with Salesforce: 15 questions |
| Types of Questions | - Multiple Choice - Scenario-Based - Knowledge Checks |
- Multiple Choice - Scenario-Based - Knowledge Checks |
| Skills Tested | - Managing customer service cases - Automating agent workflows - Using the Service Cloud and related tools - Analyzing reports and dashboards |
- Understanding AI and ML concepts - Knowledge of Salesforce Einstein tools - Applying AI techniques in Salesforce - Understanding AI ethics and responsibilities |
| Question Focus | - Hands-on application of Salesforce Service Cloud tools - Real-world problem-solving in a customer service context |
- Theoretical and practical knowledge of AI and Salesforce Einstein applications - Practical understanding of AI integration with Salesforce |
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