Salesforce Salesforce-Communications-Cloud Practice Test Questions Answers
Exam Code: Salesforce-Communications-Cloud
(Updated 77 Q&As with Explanation)
Exam Name: Salesforce Communications Cloud Accredited Professional (AP) Exam
Last Update: 26-Jan-2025
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Salesforce-Communications-Cloud Overview
Salesforce-Communications-Cloud Exam Overview
| Aspect | Details |
|---|---|
| Exam Name | Salesforce Communications Cloud – Accredited Professional Certification |
| Certification | Salesforce Communications Cloud – Accredited Professional |
| Duration | 90 minutes |
| Number of Questions | 60 multiple-choice questions |
| Exam Format | Multiple-choice questions |
| Passing Score | 65% or higher |
| Language | English |
| Exam Mode | Online Proctored or In-Person Proctored |
| Prerequisites | 1. Basic understanding of Salesforce ecosystem 2. Experience in implementing Salesforce Communications Cloud |
| Topics Covered | 1. Communications Cloud Overview 2. Implementing and Configuring Communications Cloud 3. Managing Customer Engagement 4. Optimizing Communication Channels 5. Understanding the Role of AI and Automation in Communication |
| Preparation Resources | 1. Salesforce Documentation 2. Salesforce Trailhead modules 3. Practice exams and sample questions |
| Recommended Experience | Hands-on experience with Salesforce Communications Cloud, including configuration and deployment |
| Topics Breakdown (Approx. %) | - Communications Cloud Overview: 15-20% - Implementing and Configuring Communications Cloud: 30-35% - Managing Customer Engagement: 20-25% - Optimizing Communication Channels: 15-20% - Role of AI and Automation: 10-15% |
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Salesforce Salesforce-Communications-Cloud Exam Topics Breakdown
| Exam Section | Topics Covered | Approx. Percentage |
|---|---|---|
| 1. Communications Cloud Overview | - Overview of Salesforce Communications Cloud - Key features and benefits - Role of Communications Cloud in customer engagement |
15-20% |
| 2. Implementing and Configuring Communications Cloud | - Setting up Salesforce Communications Cloud - Integration with other Salesforce products - Configuration of communication tools (chat, messaging, voice, etc.) |
30-35% |
| 3. Managing Customer Engagement | - Customer journey mapping and management - Personalizing customer communications - Analyzing customer engagement data |
20-25% |
| 4. Optimizing Communication Channels | - Using communication channels effectively - Channel-specific strategies (SMS, email, social, etc.) - Performance measurement and improvement |
15-20% |
| 5. Role of AI and Automation in Communication | - Implementing AI-powered tools in communication - Automating customer interactions - Optimizing workflows and processes using AI |
10-15% |
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